What data we collect: When you register we will collect your username, email address, password (encrypted) and IP address.
Why we need this data: We will need your username and password in order to provide you with access to the web based control panel and to our downloadable VPN software. We will need your email address in case you forget your password or wish to receive email newsletters. Your IP address is logged by us so that we can prevent any spam, fraud or abuse of our Site and our services. If you do not use any of our services, we shall store this data for up to two years.. If you continue to use one of our services, we will store your registration data for as long as you are using one of our services or have an active account, and for up to two years after that. We may keep your registration data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How we use this data: We use this data to provide our services to you, prevention of fraud and abuse. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the "unsubscribe" in the relevant email.
When you contact us: If you contact us through our website for any reason (e.g. by email) we will generally store these communications for up to 6 months, unless we are required, for legal reasons or under exceptional circumstances, to retain this information for an extended period. Where you contact our staff members outside of our helpdesk (e.g. using their individual corporate email addresses), we may store your communication for as long as necessary to provide you services or to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you opt to pay for use of our services, we will use a third party payment processor to take payment from you. These third parties are properly regulated and authorised to handle your payment information and are prohibited from using your personal information for promotional purposes or for any other purposes other than providing these services to us.
What data we collect: We collect payment information, which will vary depending on the payment method chosen by you. We never handle or store complete credit card numbers, as this is done on our behalf by our payment processors.
This is a free service and no data we store through log files are website logs.
We use the following cookies: Google Analytics cookies: __utma, __utmb, __utmc, __utmz. These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
If we receive a report from any person or organisation (including law enforcement) that leads us to suspect that your account has been used in connection with any wrong-doing, we may at our discretion suspend your account, but we will not disclose any personal information that may identify you unless we are legally compelled to do so.
It is NOT a service for the commission of criminal acts. It is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.
Access to information: You may also correct, update, or delete your personal information by making the change on your account page or by emailing us at firstname.lastname@example.org. We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.